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updated payment info and paid past due payment but my plan is still inactive and payment error

New Here ,
Apr 17, 2024 Apr 17, 2024

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Hi 
I updated payment info and paid past due payment but my plan is still inactive . Payment is made but after message about updating payment info status changed back to 'billing issue' . Last payment is listed in billing history. 

How to contect support to fix this issue ?

TOPICS
Account management , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Apr 17, 2024 Apr 17, 2024

Connect to customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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Connect to customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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@Dmitri36793166n2q9 Your personal plan looks fine here now. If problem still exists or the plan is listed in other email account, please contact Customer Care and get a ticket logged. 
- EB

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