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Upgrade Stock - licenses transferred from previous months?

New Here ,
Aug 08, 2021 Aug 08, 2021

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Hello,

I currently have a monthly stock subscription with over 30 licenses transferred from previous months. do they expire if I upgrade to the 1-year subscription (with monthly payment)?

 

Thanks in advance

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correct answers 2 Correct answers

Adobe Community Professional , Aug 09, 2021 Aug 09, 2021
It's to try. There is a chance that they do not carry over. To be sure, I would recommend you contact Adobe customer care, they can if you lose the credits, when they change the plan for you, re-attribute the 30 credits to your account. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction. (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703...

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Adobe Employee , Aug 10, 2021 Aug 10, 2021
Hi @jochenb17012013, If you cancel an Adobe Stock subscription and then upgrade or re-subscribe to the same subscription you are eligible to retain the quota you from the canceled subscription. You have to have subscribed within 30 days of canceling and your new subscription needs to be of greater or same value of old subscription. NOTE: Your old subscription must be in goodstanding when cancelled. You will need to make a request from customer care as this is unfortunately not an automatic proce...

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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It's to try. There is a chance that they do not carry over. To be sure, I would recommend you contact Adobe customer care, they can if you lose the credits, when they change the plan for you, re-attribute the 30 credits to your account. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 10, 2021 Aug 10, 2021

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after the chat i can say the employee thinks! that they expire ... I just spend my downloads now and when I need new pictures I take out a subscription, maybe even with Adobe 😉

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Yes, I think also that they expire, as that is the automatic behaviour. But customer support should be able to allocate replacement assets to compensate the loss and to acknowledge the continued commitment to Adobe stock.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 10, 2021 Aug 10, 2021

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yes, she could for sure ... there is certainly room for discretion on the part of employees. I was unsuccessful, but I (myself) have only been a customer for 10 years and have used the software for the last millennium 😉 They have my soul 😉 Thanks for your post, I'll close that now.

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi @jochenb17012013,

If you cancel an Adobe Stock subscription and then upgrade or re-subscribe to the same subscription you are eligible to retain the quota you from the canceled subscription. You have to have subscribed within 30 days of canceling and your new subscription needs to be of greater or same value of old subscription. NOTE: Your old subscription must be in goodstanding when cancelled. You will need to make a request from customer care as this is unfortunately not an automatic process at this time.

 

 

 

To contact customer care visit https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


EBQ

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