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URGENT: Problem with Account

New Here ,
Sep 28, 2018 Sep 28, 2018

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I changed the credit card, but the account is locked.

Screenshot 2018-09-28 16.20.38.png

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correct answers 1 Correct answer

Adobe Employee , Sep 28, 2018 Sep 28, 2018
Thanks Massimiliano,I'm going to report this to our engineering team. Let me send you a private message for additional information.EBQ

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Adobe Employee ,
Sep 28, 2018 Sep 28, 2018

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Hi Massimiliano,

We apologize for the inconvenience caused to you.

Can you please translate the error message in English?

You may also contact Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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Adobe Employee ,
Sep 28, 2018 Sep 28, 2018

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Hi MM,

This message appears when your subscription has been suspended due to payment issue. I've looked up your account using the Adobe ID you use on the forums and see that the subscription is no longer suspended. Can you please log out of your browser, clear your history and sign in again? The message should no longer appear. If it does please reply to this thread so we can assist you further.

EBQ

EBQ

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New Here ,
Sep 28, 2018 Sep 28, 2018

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Hi EBQ,

I deleted the history and left the account, but the problem remains.

I have also changed the method of pagely, but the error remains

Thanks

Massimiliano Moriggi

Il giorno ven 28 set 2018 alle ore 19:56 EvilBugQueen1 <

forums_noreply@adobe.com> ha scritto:

URGENT: Problem with Account created by EvilBugQueen1

<https://forums.adobe.com/people/EvilBugQueen1> in Adobe Stock - View

the full discussion <https://forums.adobe.com/message/10647095#10647095>

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Adobe Employee ,
Sep 28, 2018 Sep 28, 2018

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Thanks Massimiliano,

I'm going to report this to our engineering team. Let me send you a private message for additional information.

EBQ

EBQ

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