Urgent Request for Refund and Compensation for Unfair Charges - Account Number [PII Removed by mod]

[praveen_0100]

Dear Adobe Customer Support,

I am writing to express my deep dissatisfaction with the charges and policies associated with my Adobe subscription account. Despite my attempts to cancel the service after the trial period, I have been repeatedly charged significant amounts, amounting to over $300 in the first month alone.

I subscribed to Adobe Stock under the impression that I could cancel at any time without incurring substantial penalties. However, when I attempted to cancel within the trial period and beyond, I encountered repeated obstacles, including demands for early cancellation fees. Even after fulfilling a full year's subscription (with payments amounting to approximately $360), I am now being asked to pay an additional $15 cancellation fee. This is unreasonable and feels like an ongoing attempt to extort more money from me, especially given I have not utilized the service beyond the trial period.

The details of my account and transactions are as follows:

• Account Number: [PII removed by moderator]
• Total Amount Charged: Over $300 initially, and approximately $360 throughout the subscription term.
• Invoice Numbers: List all invoice can be provided on request from October 2023 to September 2024
• Product Description: Adobe Stock – 10 assets a month
• Service Dates: October 2023 to September 2024

Due to these deceptive practices and the undue financial burden placed upon me, I demand the following:

1. A full refund of all charges made after the trial period, totaling approximately $360.
2. Compensation for the harassment and inconvenience caused by your misleading subscription and cancellation practices, amounting to $100.
3. Immediate and penalty-free cancellation of my subscription, effective from the date of this email.

I expect a prompt response to this matter. If these demands are not met, I will be forced to escalate this issue to the Federal Trade Commission (FTC) and explore all other legal avenues available to me.

Thank you for your prompt attention to this serious matter.

Sincerely,

Praveen Narula

[Moderator moved the thread to the correct forum]

[Monika Gause]

Please contact Customer Care. They are the only ones that have access to accounts. https://helpx.adobe.com/contact.html 

[Abambo · Accepted solution]

This is not customer support. This is basically a user to user forum, provided by Adobe and with some participation from Adobe employees. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

Having an early termination fee of $15 means that you are in your 11th month of your annual subscription. You will need to cancel to avoid the automatic renewal after your 12th month. You can do so, by contacting customer service. To check that the subscription is indeed cancelled, go to https://account.adobe.com/plans. If you do not see the stock plan anymore, you have successfully cancelled it.