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Using sets of vector files

New Here ,
Jun 06, 2019 Jun 06, 2019

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I have bought three vector file sets: e.g. FILE #: 243285189 clearly marked vector illustration.

I saw earlier discussions on this subject and managed to make a copy in Illustrator - but i still cant open it.

Very frustrating! Can you help please?

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correct answers 1 Correct answer

Adobe Community Professional , Jun 07, 2019 Jun 07, 2019
Look at the asset type:AI/EPS should be vector!JPEG is pixel...and for an asset like that quite useless.

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Adobe Community Professional ,
Jun 06, 2019 Jun 06, 2019

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The title clearly says Vector, but the file type says JPEG (a raster format). 

Were there a different file type available that you downloaded?

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New Here ,
Jun 06, 2019 Jun 06, 2019

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Looking at the file, there seems no way in which you can know what you are buying. In this case, FILE TYPE AI/EPS in small type.

This is the first time I have bought these files and I don’t see how the average buyer could know what would and would not work.

If it is necessary, is there a way to correct this?

Denise Payton

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Adobe Community Professional ,
Jun 06, 2019 Jun 06, 2019

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I have forwarded this issue to staff.

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Adobe Employee ,
Jun 06, 2019 Jun 06, 2019

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Hi,

I will escalate this to the concerned team & update you as soon as they respond. It might take some time, please excuse the delay.

Thanks,

Rajashree

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New Here ,
Jun 06, 2019 Jun 06, 2019

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Thank you.

Please note that, in addition to FILE #:  243285189<https://stock.adobe.com/uk/images/arrows-set-of-100-black-icons-arrow-icon-arrow-vector-collection-a...>,  I have similar problems with two other files I purchased:

FILE #:  138059654<https://stock.adobe.com/uk/images/comic-speech-text-vector-bubbles-set03/138059654?prev_url=detail> and FILE #:  177007546<https://stock.adobe.com/uk/images/vector-illustration-of-500-thin-line-business-icons-finance-shoppi...>.

Denise

Denise Payton

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Adobe Community Professional ,
Jun 07, 2019 Jun 07, 2019

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The title is clearly misleading and I would guess that you will get a refund of the credits spent.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 07, 2019 Jun 07, 2019

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Thank you. Can you advise me: what should I look for to ensure I buy the correct item in future?

Thanks for your help.

Denise Payton

      

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Adobe Community Professional ,
Jun 07, 2019 Jun 07, 2019

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Look at the asset type:

AI/EPS should be vector!

JPEG is pixel...and for an asset like that quite useless.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 07, 2019 Jun 07, 2019

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Thank you – this answers my question. It would be good to include this information in your training videos and instructions.

I look forward to getting credits.

Thanks

Denise Payton

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