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Vector file downloading as raster

New Here ,
Nov 25, 2020 Nov 25, 2020

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I licensed File #: 390377047, and chose to download as vector/.ai. When I open the .ai file the iamge is rasterized. How can I access the actual vector art?

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Contributor ,
Nov 25, 2020 Nov 25, 2020

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If you don't have Illustrator, you can use of those vector viewer apps that are free to view and or change the file type. Just do a search.

Otherwise you're going to need Illustrator if you want to keep it a vector. Otherwise use photoshop to convert the image to a large JPG.

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Thanks for the reply, but I do have Illustrator. I think it's an error on Adobe's end. They say it's a vector file, and downloads as .ai, but when I open in Illustrator, it's raster. I tried opening in Photoshop as well, but it opens as a flat image and low resolution.

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Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

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Hi @patricks88100612,

I agree it's a poor quality asset. I've granted you a replacement license and will forward this to our content team for review.

EBQ

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Thanks! I downloaded another similar graphic that was supposed to be vector, and it was also a raster image. I think that whole set is bad.

 

 

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Adobe Employee ,
Dec 03, 2020 Dec 03, 2020

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@patricks88100612 please share the ID with me. Our content team will look into it.

 

EBQ

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New Here ,
Dec 03, 2020 Dec 03, 2020

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#390377108

 

Thanks for looking into it.

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Adobe Employee ,
Dec 03, 2020 Dec 03, 2020

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Thanks, I've granted you another replacement license. I think you may be correct about that contributor's content. Our content team will review it.

EBQ

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Thank you for the replacement license!

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