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Vector file is actually a jpeg

New Here ,
Aug 27, 2021 Aug 27, 2021

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I searched for a vector, and this file came up:

 

https://stock.adobe.com/search/images?filters%5Bcontent_type%3Aphoto%5D=1&filters%5Bcontent_type%3Ai...

 

It's listed as "Editable Text Effect", but when I downloaded, it's just a flat jpeg.


Is there a way I can be send the correct file for this?

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Asset Quality, Download, Licensing

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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@Contributor1 can you assist please?

EBQ

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Are you sure that you selected the correct downlod format? Settings allows to switch between JPEG and vector.

DBB82D57-6954-453A-A533-EADD69C0FD87.jpeg

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 27, 2021 Aug 27, 2021

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This file does not give me that option. When I clicked it just saved the jpeg. I tried again and same thing.

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Just to be sure: it's this asset: https://stock.adobe.com/images/premium-editable-text-effect-yellow/379681427?prev_url=detail ?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 30, 2021 Aug 30, 2021

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No, that is not the right asset. The one I licensed is File #: 439241932

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Well, that asset is a JPEG file, so text can't be changed, and the promise is wrong.

Abambo_0-1630338188811.png

The uploader may have made an error with this one and some other files. Someone at Adobe needs to check this account and take down at least the misleading files. You will need a replacement asset credit, but I doubt that you can get the file you chose as a vector file.

 

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Hello, I've verified the issue and granted you a replacement license. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

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