Vector File Only Downloading in Preview mode

New Here ,
Mar 22, 2022 Mar 22, 2022

Copy link to clipboard

Copied

I have licensed a vector file. When I download it to my computer 2 thigs are happening that haven't ever happened before. (1) The file continues to download in preview mode, and (2) in my Finder window the prefview of the file is text documnat.  Is anyone else experiencing this?

TOPICS
Download , Licensing

Views

39

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 23, 2022 Mar 23, 2022

Copy link to clipboard

Copied

LATEST

(1) Please confirm that you are signed in into your Adobe account, when downloading the asset.

 

(2) looks to me like either a wrong association or the preview is the standard text that shows-up, when applications apart from Adobe Illustrator open the file. Those applications (also Photoshop, InDesign) don't show the Illustrator file, but show the embedded preview. If that preview is missing, It is replaced by a very short text. But it looks like the vector file has been downloaded as an Adobe Illustrator file. A screenshot of the text could be helpful. I suggest that you open Illustrator and attempt to load the file from the "Open…"-menu.

 

If you want us to check more of your file, it would be helpful to learn the asset ID.

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started