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Vector Image Not What Is Advertised

New Here ,
Sep 03, 2020 Sep 03, 2020

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I purchased this image: 136644197 But once it downloads, it is just gibberish text and characters. It's not the graphic that is adverstised. Can I have a replacement credit? Can this image be removed so that it doesn't happen to someone else?

 

FYI. I tried to attach the AI file and received this error: 

  • The attachment's adobestock_136644197.ai content type (application/postscript) does not match its file extension and has been removed.
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Account management, Download

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Adobe Community Professional ,
Sep 03, 2020 Sep 03, 2020

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You do not tell us how and with which program you tried to open the asset. And Also, I've seen corruption of data during downloading. It may help to try a different path (like a browser, if you downloaded from inside an application or a different browser, if you downloaded from one browser).

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 03, 2020 Sep 03, 2020

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I downloaded from Chrome a couple of different times thinking the same thing about corruption. I downloaded the jpg and the ai files, and opened them in Photoshop and Illustrator. I've never had this issue before. I ended up finding a different image to use since I was on a tight deadline, and had no corruption issues with that image. But I now have one less credit and no usable image to account for that charge.

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Adobe Employee ,
Sep 03, 2020 Sep 03, 2020

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I can't open it either. I've granted you a replacement license. Please delete this file from your system or any libraries. Our content team will review it.

EBQ

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New Here ,
Sep 08, 2020 Sep 08, 2020

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Thank you so much! I appreciate that.

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