I purchased this image: 136644197 But once it downloads, it is just gibberish text and characters. It's not the graphic that is adverstised. Can I have a replacement credit? Can this image be removed so that it doesn't happen to someone else?
FYI. I tried to attach the AI file and received this error:
You do not tell us how and with which program you tried to open the asset. And Also, I've seen corruption of data during downloading. It may help to try a different path (like a browser, if you downloaded from inside an application or a different browser, if you downloaded from one browser).
I downloaded from Chrome a couple of different times thinking the same thing about corruption. I downloaded the jpg and the ai files, and opened them in Photoshop and Illustrator. I've never had this issue before. I ended up finding a different image to use since I was on a tight deadline, and had no corruption issues with that image. But I now have one less credit and no usable image to account for that charge.
I can't open it either. I've granted you a replacement license. Please delete this file from your system or any libraries. Our content team will review it.
Thank you so much! I appreciate that.