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version d'évaluation Adobe Stock introuvable sur mon compte : comment l'annuler?

New Here ,
May 02, 2023 May 02, 2023

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Bonjour , 

 

je viens de recevoir un mail m'informant que ma version d'évaluation gratuite de 30 jours allait prendre fin , or je n'ai pas souscrit à cette formule , j'ai cependant un abonnement depuis près d'un an (que je paie cher et qui ne me sert a rien mais vu les frais d'annulation ...) Bref , ce mail m'informe:  "ne vous inquiétez pas, aucune action n’est nécessaire pour passer à votre abonnement payant ; il démarrera automatiquement à la fin de votre version d’évaluation."

 

euh... non merci . J'aimerais l'annuler mais aucune trace de cette version d'essai sur ma page "Formules" . Quelqu'un saurait il m'aider? 

Si non , y a t il un autre endroit SAV ou autre à qui je pourrais m'adresser?

Un grand merci par avance pour votre temps , 

Cordialement, 

Leonor

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correct answers 2 Correct answers

Adobe Employee , May 03, 2023 May 03, 2023

Hi @LEONOR247041986h0z,

Thank you for bringing this to our attention. As you noted it appears that you should not have received that particular message. You were likely supposed to have received a message indicating that your annual Adobe Stock subscription is going to renew soon. I can see from your Adobe ID that you are in the eleventh month of your annual subscription that started as a trial. I'll notify the appropriate team.

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Adobe Employee , May 04, 2023 May 04, 2023

@LEONOR247041986h0z we've identified the issue and a fix for this will go live in a few days. Thank you again for letting us know here on the forums.

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Community Expert ,
May 03, 2023 May 03, 2023

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Vous devriez retrouver votre abonnement stock à la page https://account.adobe.com/plans. Si vous ne voyez pas l'abonnement, vous l'avez peut-être pris par une autre identité. Pour prendre un abonnement, même test, il faut entrer un moyen de payement. Contrôlez bien l'adresse mail à laquelle ce message est adressé. L'adresse mail correspond à l'identificateur d'Adobe.

 

Pour contacter le service clientèle d'Adobe, entamez le dialogue par le chat sécurisé (voir message suivant en anglais).

 

Édit : informations supplémentaires :

Les frais d'annulation correspondent à la moitié des frais à payer pour le reste de la durée de l'abonnement annuel. Il revient donc moins cher d'annuler que de continuer à payer un abonnement que l'on n'utilise pas. Inévitablement, pour éviter une nouvelle année, il faut activement terminer l'abonnement au courant du dernier mois, pour éviter une reconduite automatique.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 03, 2023 May 03, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
May 03, 2023 May 03, 2023

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Hi @LEONOR247041986h0z,

Thank you for bringing this to our attention. As you noted it appears that you should not have received that particular message. You were likely supposed to have received a message indicating that your annual Adobe Stock subscription is going to renew soon. I can see from your Adobe ID that you are in the eleventh month of your annual subscription that started as a trial. I'll notify the appropriate team.

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Adobe Employee ,
May 04, 2023 May 04, 2023

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@LEONOR247041986h0z we've identified the issue and a fix for this will go live in a few days. Thank you again for letting us know here on the forums.

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