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Video labeled wrong and misleading no way to return or report!!

Explorer ,
Jan 29, 2024 Jan 29, 2024

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Hi there, its kinda crazy. I got 3 animations, that were labeled as "seamless loopable animation" , which turned out to be false. Now i noticed there is no option to report it to adobe and not even a way to return?

Is that correct or am i just blind?

Best regards

TOPICS
Asset Quality , Licensing , Licensing Regret

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Explorer ,
Jan 29, 2024 Jan 29, 2024

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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Could you please post also the 2 others? @Contributor1 will take care to check that. 

 

Did you licence the assets? If yes there are two routes to get your credits back:

1.) You have an Enterprise or Teams subscription. An admin of your plan needs to contact Adobe customer service for that.

2.) You have an individual subscription:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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