View extended license purchases

Community Beginner ,
Jul 23, 2022 Jul 23, 2022

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Hello- I have purchsed several enhanced licenses for images that do not show up in my history list. They only show up as standard. Is there a way to view only enhanced license purchases?

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New Here ,
Jul 24, 2022 Jul 24, 2022

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Hello, I have a similar problem. I have purchased a single image with an extended license, but in the invoice obtained from Adobe there is no evidence of what kind of license I have purchased, or if I have purchased it at all. It just says I have spent money on an "item". I am supposed to be using this image in an illustration, but I have no evidence for the publisher that I have purchased an extended license. Not sure what to do, it looks like money down the drain...? Thank you for any advice there is. Customer Care does not have a functional link or a number/e-mail, so can't contact them.

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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@Montreal201122  Your license history will show the license type. Let me know if this is not the case.

EBQ

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Community Beginner ,
Jul 25, 2022 Jul 25, 2022

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That does not seem to work for me. In many cases I purchase the standard first to present concepts then go back and purchase the extended once it is used for work. But only the standard shows up in the history. 

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hi @jpdesignstar,

Do you have more than one login for Adobe Stock? I am looking at your account using the Adobe ID you use here on the forums and I see that your most recent Adobe Stock subscription was canceled last August, a 3 asset plan. Since then I only see that you have been licensing from our free collection which does not offer extended licensing.

EBQ

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Community Beginner ,
Jul 25, 2022 Jul 25, 2022

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that is the same plan, these purchases are older purchases that I am trying to confirm.

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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I don't see any records of on demand purchases for assets with extended licenses. Extended licenses are about $80 each and can be purchased on demand or with a credit packs and I don't see any credit pack purchases either. Anything licensed with your Adobe Stock subscription would have been licensed as a standard asset.

EBQ

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Could you provide an example with the asset ID?

EBQ

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Community Beginner ,
Jul 25, 2022 Jul 25, 2022

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The problem is I know that I have purchased a few, but not exactly sure why there are no images purcheses showing up as extended. Just templates. Please check this asset #96495538 and this asset #163833550 for extended but I think there are more. I also do not have any email confirmations of the purchases. 

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