Hello- I have purchsed several enhanced licenses for images that do not show up in my history list. They only show up as standard. Is there a way to view only enhanced license purchases?
Hello, I have a similar problem. I have purchased a single image with an extended license, but in the invoice obtained from Adobe there is no evidence of what kind of license I have purchased, or if I have purchased it at all. It just says I have spent money on an "item". I am supposed to be using this image in an illustration, but I have no evidence for the publisher that I have purchased an extended license. Not sure what to do, it looks like money down the drain...? Thank you for any advice there is. Customer Care does not have a functional link or a number/e-mail, so can't contact them.
That does not seem to work for me. In many cases I purchase the standard first to present concepts then go back and purchase the extended once it is used for work. But only the standard shows up in the history.
Do you have more than one login for Adobe Stock? I am looking at your account using the Adobe ID you use here on the forums and I see that your most recent Adobe Stock subscription was canceled last August, a 3 asset plan. Since then I only see that you have been licensing from our free collection which does not offer extended licensing.
that is the same plan, these purchases are older purchases that I am trying to confirm.
I don't see any records of on demand purchases for assets with extended licenses. Extended licenses are about $80 each and can be purchased on demand or with a credit packs and I don't see any credit pack purchases either. Anything licensed with your Adobe Stock subscription would have been licensed as a standard asset.
Could you provide an example with the asset ID?
The problem is I know that I have purchased a few, but not exactly sure why there are no images purcheses showing up as extended. Just templates. Please check this asset #96495538 and this asset #163833550 for extended but I think there are more. I also do not have any email confirmations of the purchases.