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We're sorry, but a system error has occured...

New Here ,
Aug 05, 2021 Aug 05, 2021

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I have only started experiencing this issue this morning:

 

Error
We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.
 
I see its certainly not an uncommon issue so I need this fixed immediately, the online chat was very unhelpful and I have tried all their tips re browser, cache deletion etc to no avail. 
 
Thanks
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correct answers 1 Correct answer

Adobe Employee , Aug 06, 2021 Aug 06, 2021

Hi @default00g5lobjq4l8,

Using the Adobe ID you use here on the forums I see that you contacted customer care but the agent did not fully resolve your case. I have requested that an agent reach out to you to assist you further.

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Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

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Hi @default00g5lobjq4l8,

Using the Adobe ID you use here on the forums I see that you contacted customer care but the agent did not fully resolve your case. I have requested that an agent reach out to you to assist you further.

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Hello - we seem to be having the exact same issue. Is there a way to get this fixed please?

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Adobe Employee ,
Aug 19, 2022 Aug 19, 2022

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Hello,

This error can have a number of causes, a fix or workaround for one user may not be a fix for another. Please request that your adminstrator sign into the team admin console and click on Support in the top menu to request assistance.

 

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