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Website Problems

New Here ,
Jul 20, 2018 Jul 20, 2018

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Hi I'm using the Stock website on Windows 10.  Have seen this problem on two different PC's.  Have also tried using Chrome and Firefox, but still the following problem persists.

When I do a search the 2nd page of results will not load.  Just get an error message. This has been happening for about 3 or 4 weeks.  Looking to report it to someone that can raise the bug.

Thanks, David

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Adobe Employee , Jul 20, 2018 Jul 20, 2018
Hi David,Sorry to hear that you are facing issues with Adobe Stock services.Are you running Kaspersky Anti-virus software on your system? If yes, please follow the steps as mentioned in the document: WORKAROUND: Unable to see search resultsAlso, I would request you to try and use a different browser for the issue. In case the issue still persists, you may want to try whitelisting stock.adobe.com. Please let us know if this solves your issue.Regards,Twarita

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Adobe Employee ,
Jul 20, 2018 Jul 20, 2018

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Hi David,

Sorry to hear that you are facing issues with Adobe Stock services.

Are you running Kaspersky Anti-virus software on your system? If yes, please follow the steps as mentioned in the document: WORKAROUND: Unable to see search results

Also, I would request you to try and use a different browser for the issue. In case the issue still persists, you may want to try whitelisting stock.adobe.com.

Please let us know if this solves your issue.

Regards,

Twarita

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New Here ,
Jul 20, 2018 Jul 20, 2018

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Twarita thank you, yes we do run Kaspersky.  Brilliant I'll try your suggested workaround.  Thanks

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Adobe Employee ,
Jul 20, 2018 Jul 20, 2018

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You are welcome!

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