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When I press the ids of the products I have installed, I get an error like this:

New Here ,
Jan 08, 2023 Jan 08, 2023

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When I press the ids of the products I have installed, I get an error like this:

Page not found
Sorry, that page doesn't exist
Try your search again
 
all my products are like this what is the problem please help

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correct answers 1 Correct answer

Adobe Employee , Jan 10, 2023 Jan 10, 2023

Please ensure that you are logged into the Adobe Stock website when you search. Your account is registered under a restricted country and not all assets will be available to you.

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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New Here ,
Jan 08, 2023 Jan 08, 2023

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my problem is not solved. The videos I have uploaded still do not appear on istock. The id of a video I uploaded:
https://stock.adobe.com/en/stock-photo/id/557108990

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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what are you trying to do that explains your previous messages?

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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Your link goes to Adobe Stock, not iStock.

Please describe in detail what you are trying to do and what happens when you do it.

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LEGEND ,
Jan 09, 2023 Jan 09, 2023

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You may be in a country that blocks your content. What country are you in?

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Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

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Please ensure that you are logged into the Adobe Stock website when you search. Your account is registered under a restricted country and not all assets will be available to you.

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