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When licensing a collection, I only get the preview image?

New Here ,
Nov 22, 2021 Nov 22, 2021

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I recently licensed a collection of wooden background textures but the only file I get is the preview with all the background textures mashed together? Whattup with that? It isn't the first time, but rather seems to be the case quite often. Can the collcetion be found elsewhere for download or is it just a stupid feature and I should stop trying to license collections?

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Adobe Employee ,
Nov 30, 2021 Nov 30, 2021

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Without knowing the file ID it would be difficult to troubleshoot this for you.

EBQ

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Sorry, filé ID is #310875136 

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Adobe Employee ,
Nov 30, 2021 Nov 30, 2021

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Hi Joel,

I'm sorry, the file you licensed is only available as a jpeg which is a flat file and has no layers. I've reported this file to our content team for review and granted you a replacement license. You'll need to choose a different file. You can check the file type under the asset details. You'll want a file that shows .ai/eps and you'll need Illustrator to view all of the file's components.

EvilBugQueen1_0-1638293286960.png

 

EBQ

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