Where are my 10 free stock photos?

New Here ,
Dec 26, 2018 Dec 26, 2018

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I used one free photo from the 10 free stock photos that I was allocated and now I don't know what happened to my other 9 free photos. I wanted to download another photo and was charged for it even though I should still have 9 free.

Anyone else have this problem?

Thanks

Zoe

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Adobe Employee , Dec 27, 2018 Dec 27, 2018
Hi Zoe,Sorry to hear that.I have checked your account details and noticed that you were allocated with some free standard assets(10) under your team's account on 10/24/2018, of which you have only downloaded 1 asset and the remaining got expired on 11/24/2018.The asset which you have downloaded on 12/17/2018 is an on-demand asset and that is the reason you were being charged an additional amount.Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Dec 27, 2018 Dec 27, 2018

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Hi Zoe,

Sorry to hear that.

I have checked your account details and noticed that you were allocated with some free standard assets(10) under your team's account on 10/24/2018, of which you have only downloaded 1 asset and the remaining got expired on 11/24/2018.

The asset which you have downloaded on 12/17/2018 is an on-demand asset and that is the reason you were being charged an additional amount.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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