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Why after upgrading to the highest adobe stock plan did videos go from 6 credits to 30?!

New Here ,
May 25, 2023 May 25, 2023

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So I just increased my plan from 40 credits a month to 750 a month because I was in need of more videos. Videos were 6 credits each at my 40 credit a month plan, after increasing to 750 credits the videos went up to 30 credits a video! The same HD videos I had saved to download at 6 credits are now 30. This seems real shady. I tried to ask someone via chat what was going on with that and have now been hung up on 2x. Does anyone have any reasoning behind this?

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Account management , General , Licensing , Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , May 25, 2023 May 25, 2023

Hello @defaultqwa4zb7uok8w

With the 40 plan you can get 6 HD videos a month (1 HD = 6 Plan credits or $11.99), whereas with 750 plan (1 HD = 30 Plan credits or $7.99), you can license 25 HD videos a month.

Adobe Stock calculate available quota based on the plan. You can take a look at the availbale plans here: https://stock.adobe.com/plans 

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Adobe Employee ,
May 25, 2023 May 25, 2023

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Hello @defaultqwa4zb7uok8w

With the 40 plan you can get 6 HD videos a month (1 HD = 6 Plan credits or $11.99), whereas with 750 plan (1 HD = 30 Plan credits or $7.99), you can license 25 HD videos a month.

Adobe Stock calculate available quota based on the plan. You can take a look at the availbale plans here: https://stock.adobe.com/plans 

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