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Why cannot I purchase a video in Adobe Stock due to my region?

New Here ,
Jan 14, 2020 Jan 14, 2020

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Hi,

 

I am from Spain and I got Adobe Suite.

Does anyone know why I cannot purchase any video in Adobe Stock? The message I received says:

 

"Is not possible for you to buy a video online. Please contact your closest Adobe distributor"

Does anyone know the reason? or How to solve it?

 

Thanks a lot

Alvaro

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Plans and purchase , Terms of use , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jan 14, 2020 Jan 14, 2020

Hi Kainbey,

I reviewed your account using the Adobe ID you are using in the forums and the country associated with your Adobe ID is Turkey, not Spain. Turkey is a restricted country. This page has information for addressing this issue: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

EBQ

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Adobe Employee ,
Jan 14, 2020 Jan 14, 2020

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Hi Kainbey,

I reviewed your account using the Adobe ID you are using in the forums and the country associated with your Adobe ID is Turkey, not Spain. Turkey is a restricted country. This page has information for addressing this issue: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

EBQ

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