A stock subscription for 10 items per month is £23.99 (UK). I have accumulated 97 paid-for assets from my subscription. I am told today by customer care that if I stop my subscription, I will lose my credits.
Adobe, why would you do that? It's an awful policy.
No other business I use or know has such an anti-customer policy? For example, I use Audible. I get three credits each month. If I stop my subscription today, they do not throw away my available credits as punishment for stopping, I can continue to use them at any time - I simply don't get new ones!
Again, why, Adobe, do you have such an anti-customer policy?
I tried to complain about this issue to customer care but they said because the policy is (buried) in the terms and conditions, then it's my fault for signing up for such a policy. I suppose it is - but still, why, Adobe??
(Sigh).