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Wie komme ich als Stock-Abonnent an die Erweiterte Lizenz mit dem angekündigten 20% Rabatt?

Community Beginner ,
Mar 12, 2024 Mar 12, 2024

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Hallo,

 

nach vergeblichen Versuchen über den Adobe Chat, in dem mehrere Mitarbeiter einfach die Unterhaltung verlassen haben, versuche ich es jetzt hier.
Ich habe ein Stock-Abo mit 10 Lizenzen im Monat. Dieses soll mir laut Beschreibung erlauben, Erweiterte Lizenzen 20% günstiger zu kaufen (siehe Screenshot, denn das wurde im Adobe Chat auch schon angezweifelt).
 tmp.png
Was mir jedoch anscheinend niemand sagen kann: Wie komme ich denn an die erweiterte Lizenz? 

1. Sind Credits wirklich der EINZIGE Weg? 
2. Und wie krieg ich die 20% Rabatt?

Ich kann anscheinend ein Credit-Pack kaufen, das kostet mich aber laut Website genau so viel wie Nicht-Abonennten -> kein Rabatt.
Ich kann wohl auch 21 Abo-Credits ausgeben (wenn ich so viele habe, denn ich habe ja das kleine Pack), aber ein Credit sind 2,99€ (29,99€ / 10), also wären 21 davon -> 62,79€. Der Normalpreis laut Website sind 63,99€ (kann man sehen, wenn man nicht eingeloggt ist und ein Bild auswählt) und ich weiß, ich bin schlecht in Mathe, aber da sehe ich auch keine 20%.

 

Was übersehe ich? Ich hoffe, jemand kann mir helfen, denn ich komm ich langsam echt dumm vor *g*

 

Beste Grüße,

Nadine

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Licensing , Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Mar 15, 2024 Mar 15, 2024

@Nadine M. The price showing above is assuming you sign up for stock subscription, as you can see the first option is "Free with trial". These prices are shown based on you sign up with us. As of now, there is no other way to make a single asset purchase without susbscription, except for credit packs. As you have noticed, credit packs are in higher price (before the discount). 

 

Hope this helps,

-EB

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Community Expert ,
Mar 12, 2024 Mar 12, 2024

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Sie haben ein Abonnement und müssten über das Abonnement diese erweiterte Lizenz mit den eingerechneten 20 % bekommen. Der Preis einer erweiterten Lizenz würde also 51,19 € ohne MWSt betragen. Das müssten also rund 17 Kredite sein. Die 20 % dürften im Chat eigentlich nicht angezweifelt werden. Das ist doch ein Versprechen von Adobe.

 

Die fehlenden Kredite müssten Dir dann in Rechnung gestellt werden. Schauen wir mal, was @EvilBug1 dazu zu sagen hat.

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 13, 2024 Mar 13, 2024

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@Nadine M. The system automatically display the final price for every single member based on their subscription. That means, the price/credit you are seeing is after the discount. That's why using credits/credit packs are all similar. 

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Community Beginner ,
Mar 13, 2024 Mar 13, 2024

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Sorry, maybe I am stupid, but I don't get it. The price for the extended license when not being logged in (so no member discount whatsover can be applied, right?) is 63,99€.

tmp.png

The price when being logged in (where according to your explanation the member discount is included) is 21 subscription-credits -> 21 * 2,99 = 62,79€. Or (since I have under 21 credits right now) seems I can pay 63,99€ as well. 

But shouldn't it be more like 51,19€, when 63,99€ is the normal price and I should receive 20% discount as a member? 

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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@Nadine M. The price showing above is assuming you sign up for stock subscription, as you can see the first option is "Free with trial". These prices are shown based on you sign up with us. As of now, there is no other way to make a single asset purchase without susbscription, except for credit packs. As you have noticed, credit packs are in higher price (before the discount). 

 

Hope this helps,

-EB

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Community Beginner ,
Mar 16, 2024 Mar 16, 2024

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Thank you! I still think it is not very well communicated, but at least I understand it now *g* Thanks for your patience and explanation. 

I wish, people in Adobe Chat Support could have answered me that, too.

 

Have a nice day,
Nadine

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Community Expert ,
Mar 16, 2024 Mar 16, 2024

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quote

 

I wish, people in Adobe Chat Support could have answered me that, too.


By @Nadine M.

I'm sure that the people in the chat get a note on this.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 16, 2024 Mar 16, 2024

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Für mich ist das auch verwirrend. Der Einzelkauf Kauf (der nicht mehr möglich ist!), für eine erweiterte Lizenz kostet $80. Da Adobe den Euro 1:1 umrechnet (zu ihren Gunsten und auch zu ihren Ungunsten!), können wir davon ausgehen, dass die Lizenz auch 80 € kostet. Eine erweiterte Lizenz kostet aber auch 8 Kredit-Pack-Kredite. 2 × 5 Kredit-Packs kosten aber 80 €. Deshalb war man schon immer gut beraten, Kredit-Packs zu kaufen. Man hatte mehr davon.

https://community.adobe.com/t5/stock-discussions/how-much-are-extended-licenses-in-credits/m-p/11000...

 

Wer das wohl erfunden hat? 😂

ABAMBO | Hard- and Software Engineer | Photographer

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