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Wrong file format; listed as AI, but actually a static image

Ristlin
New Here ,
Oct 25, 2018 Oct 25, 2018

FILE #: 133432542

I purchased the use of this AI file, but its just an image layered over a background gradient. It's missing the vectors. Is there a way to report a technical issue with an image? 

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correct answers 1 Correct answer

WendellaBee Adobe Employee
Adobe Employee , Oct 26, 2018 Oct 26, 2018

Hi YL,

Yes, I'll forward this information to our content team. I've granted you a replacement license. Please choose a different image.

EBQ

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WendellaBee Adobe Employee
Adobe Employee ,
Oct 26, 2018 Oct 26, 2018
LATEST

Hi YL,

Yes, I'll forward this information to our content team. I've granted you a replacement license. Please choose a different image.

EBQ

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