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wrong version of illustrator

New Here ,
Dec 21, 2022 Dec 21, 2022

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Hello, I take 3 templates on Stock but it's impossible to open them in my version of Illustrator.

There was no information about the right version on the download page so the problem is on your side not mine.

Can you tell me how to fix the problem ?

Thank you

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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Assets are always to be opened by the latest version of Illustrator. Templates anyhow, as they are a newer file type. Please post the asset IDs here and @Vani_100 may be able to help you.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 21, 2022 Dec 21, 2022

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ok I didn't know that Thank you.

here's the ID:

390453250

541050754

541050757

You say that I have to cancel my subscription, cause I only have Illustrator CS5 and there is nothing for me on Stock ?

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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I do not say that, but with CS5 you are aeons behind the current Illustrator version (12 years), and it would really be a shame if meanwhile, Illustrator would not have made considerable progress.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 21, 2022 Dec 21, 2022

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yeah you right about the progress of course but for me no new version, no assets on Stock.

Have a good day and thanks again for the help.

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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