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You'll be able to manage this plan shortly

New Here ,
Mar 25, 2023 Mar 25, 2023

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Made a trial and unable to cancel - says "You'll be able to manage this plan shortly". Simply disgusting that you do this. Can't cancel plan nor remove or edit payment information. What are the best US agencies to report this very likely illegal practice? I'm thinking FTC

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correct answers 1 Correct answer

Community Expert , Mar 26, 2023 Mar 26, 2023

Looks like you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For supp

...

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Community Expert ,
Mar 26, 2023 Mar 26, 2023

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Sounds like a temporary site access problem. Have you tried again? Here are the instructions for cancelling: 

 

https://helpx.adobe.com/in/stock/kb/cancel-membership-subscription-stock.html

 

You can also contact Adobe directly if the problem persists. 

Jill C., Forum Volunteer

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Same thing is happening to me. There is no option to cancel my trial. 

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Community Expert ,
Mar 26, 2023 Mar 26, 2023

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Looks like you need to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 26, 2023 Mar 26, 2023

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I had no problem to take my trial plan and to cancel it. Your situation is not the standard situation. I even would guess, that when you change the browser or the device, the situation could be unblocked. If it doesn't work, and the state of your account stays as it is, you should contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Neither of the people reporting this issue have Adobe Stock subscriptions associated with the Adobe IDs they are using on the forums. Locking this thread.

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