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New Here ,
Nov 08, 2018 Nov 08, 2018

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It won't let me enter new card details to reactivate

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Adobe Employee , Nov 08, 2018 Nov 08, 2018
Hi JennaYou should now be able to place an order on the original account.Hopefully it's not too late.Kind regardsBev

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Hi there

Are you trying to update the payment details for the 'Stock - on demand' option?  Do you get a particular error message?

Thanks

Bev

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New Here ,
Nov 08, 2018 Nov 08, 2018

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Yes, we get an error saying: We’ve encountered an error processing your information. Try submitting again, or use a different web browser.

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Let me check this with our finance team and get back to you.

Regards

Bev

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New Here ,
Nov 08, 2018 Nov 08, 2018

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Hi Bev, I need to buy this stock now basically, is there a way of sorting this quickly? thanks

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Understood, sorry for the delay. I should hear back from the finance team shortly. How many videos are you looking to purchase?

Thanks

Bev

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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One possible option would be to try using a different Adobe ID account to place the order.

Also, if you are purchasing multiple assets, might be worth looking at credit packs - Adobe Stock pricing and membership plan | Adobe Stock

Thanks

Bev

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Hi Jenna

You should now be able to place an order on the original account.

Hopefully it's not too late.

Kind regards

Bev

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New Here ,
Oct 11, 2019 Oct 11, 2019

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I am also having this very same problem. I want to cancel my plan however I am unable to due to this issue

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Adobe Employee ,
Oct 11, 2019 Oct 11, 2019

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LATEST
Hi, Kindly get in touch with our support for the same. Please use this link: https://helpx.adobe.com/contact.html.

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