Your plan has expired. Please update your payment details to reactivate it.

[50h9j]

I edit the payment info (which is fine anyway), it accepts it, thanks me for updating, but it still tells me my "perpetual" plan has expired.

[Abambo]

Looks like there is something exceptionally wrong. Please contact Adobe customer care. Payement and account problems can’t be solved here.

https://helpx.adobe.com/contact.html

Abambo.


Sent from my iPad

[EvilBugQueen1]

Hi 50h9j,

You can ignore this message for now, there is nothing to expire because this is not a subscription. The stock purchase you made was for a perpetual license, credit packs in this case. It should never expire and our product team has been working to update the messaging here to something more appropriate. The only reason you might want to update any of the information here, and you've already done this, is to update your payment method to license additional Adobe Stock assets.

Please let me know if you have additional questions.

EBQ

[EvilBugQueen1]

Hello 50h9j,

I have received word that this messaging has been removed. Can you please confirm this for me and post a screenshot of what you now see in Account Management? Thank you.

EBQ

[50h9j]

thanks, this makes more sense