К отменить заказ оплаченной по ошибке - фотография по лицензии

New Here ,
Sep 08, 2018

Copy link to clipboard

Copied

Заказ № ADB039693025RU
Дата заказа: 8 сентября 2018 г.
ПЛАН ЦЕНА
Adobe Stock — по запросу 5 154,00 руб.

Как и Кто сможет отменить оплаченный по ошибке заказ фотографии по запросу, изображение не получено, не скачено.

Hi денис285222028,

Sorry for the trouble it has caused you.

I have checked your account details and noticed that you had purchased a video from Adobe Stock on 8th of September, 2018 for which you've been charged 6081.72 RUB.

I would like to let you know that the on-demand purchases are non-refundable assets.

However, since you have accidentally purchased the asset, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions (if any).

In case you are not able to reach out to the support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Views

80

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

К отменить заказ оплаченной по ошибке - фотография по лицензии

New Here ,
Sep 08, 2018

Copy link to clipboard

Copied

Заказ № ADB039693025RU
Дата заказа: 8 сентября 2018 г.
ПЛАН ЦЕНА
Adobe Stock — по запросу 5 154,00 руб.

Как и Кто сможет отменить оплаченный по ошибке заказ фотографии по запросу, изображение не получено, не скачено.

Hi денис285222028,

Sorry for the trouble it has caused you.

I have checked your account details and noticed that you had purchased a video from Adobe Stock on 8th of September, 2018 for which you've been charged 6081.72 RUB.

I would like to let you know that the on-demand purchases are non-refundable assets.

However, since you have accidentally purchased the asset, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions (if any).

In case you are not able to reach out to the support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Views

81

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 08, 2018 0
Adobe Employee ,
Sep 10, 2018

Copy link to clipboard

Copied

Hi денис285222028,

Sorry for the trouble it has caused you.

I have checked your account details and noticed that you had purchased a video from Adobe Stock on 8th of September, 2018 for which you've been charged 6081.72 RUB.

I would like to let you know that the on-demand purchases are non-refundable assets.

However, since you have accidentally purchased the asset, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions (if any).

In case you are not able to reach out to the support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 10, 2018 1
Resources
Buy Adobe Stock
Getting Started