К отменить заказ оплаченной по ошибке - фотография по лицензии

[#1]

Заказ № ADB039693025RU Дата заказа: 8 сентября 2018 г.
	ПЛАН ЦЕНА Adobe Stock — по запросу 5 154,00 руб.

Как и Кто сможет отменить оплаченный по ошибке заказ фотографии по запросу, изображение не получено, не скачено.

[#2]

Заказ № ADB039693025RU Дата заказа: 8 сентября 2018 г.
	ПЛАН ЦЕНА Adobe Stock — по запросу 5 154,00 руб.

Как и Кто сможет отменить оплаченный по ошибке заказ фотографии по запросу, изображение не получено, не скачено.

[#3 · Accepted solution]

Hi денис285222028,

Sorry for the trouble it has caused you.

I have checked your account details and noticed that you had purchased a video from Adobe Stock on 8th of September, 2018 for which you've been charged 6081.72 RUB.

I would like to let you know that the on-demand purchases are non-refundable assets.

However, since you have accidentally purchased the asset, I would suggest you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions (if any).

In case you are not able to reach out to the support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita