결제 취소 및 환불

New Here ,
Sep 16, 2019 Sep 16, 2019

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Adobe stock 을 7일 무료 체험만 해보고 나중에 결제하려고 했는데 9월 11일에 결제가 됐네요 결제 취소하고 환불 되나요? 이용약관에는 구매 14일 이내에 환불 가능하다고 적혀있던데

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Adobe Employee , Sep 16, 2019 Sep 16, 2019
Hi YeonaHan, I see you have an Adobe account under the same ID as with forums. You purchased the Stock subscription on 11 August, and it was under the risk free cancellation for the first 30 days. Please see the link to cancel your subscription: https://helpx.adobe.com/in/stock/kb/cancel-membership-subscription-stock.html You may also https://helpx.adobe.com/contact.html for help and support.  Thanks  Kanika 

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Adobe Employee ,
Sep 16, 2019 Sep 16, 2019

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Hi YeonaHan,

 

I see you have an Adobe account under the same ID as with forums. You purchased the Stock subscription on 11 August, and it was under the risk free cancellation for the first 30 days. Please see the link to cancel your subscription: https://helpx.adobe.com/in/stock/kb/cancel-membership-subscription-stock.html

You may also https://helpx.adobe.com/contact.html for help and support. 

 

Thanks 

Kanika 

 

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