10 Asset Plan billed but not loading credits

Community Beginner ,
Feb 16, 2018 Feb 16, 2018

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I have a 10 asset plan, but as I have been watching it get billed, the new credits are simply not showing up? Can someone please look at my account and let me know what is going on?

Thanks!

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Adobe Employee , Feb 16, 2018 Feb 16, 2018
Hi Kevin,There seems to be an issue with your Stock membership as I see that it isn't reflecting the same credits as it should.Would you mind reaching out to our support here: Contact Customer Care?They will be able to verify your account and fix the issue for you.In case you're unable to do so, let me know.Regards,Sheena

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Adobe Employee ,
Feb 16, 2018 Feb 16, 2018

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Hi Kevin,

There seems to be an issue with your Stock membership as I see that it isn't reflecting the same credits as it should.

Would you mind reaching out to our support here: Contact Customer Care?

They will be able to verify your account and fix the issue for you.

In case you're unable to do so, let me know.

Regards,

Sheena

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