10 free stock images - will I pay or not the monthly 29.9 euro fee?

Community Beginner ,
Aug 30, 2018 Aug 30, 2018

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Hi, I have the Adobe CC licence and I'we seen that I can get 10 Adobe Stock images for free. So I've downloaded one image and Adobe sent me a following invoice:

Adobe Stock 10 images/month (for one year) - Euro 29.9 /month

Subtotal Euro 0,00/month

Vat Euro 0,00/month

Today's total payment: Euro 0,00/month

I understand that I will not be charged, but as I cannot be 100% sure, could please somebody explain me what happens? Will I pay 29.9 or not?

PS: I now received a message from my bank that I've been charged for 1 euro. Why?

Thank You

Kajetan

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correct answers 1 Correct Answer

Adobe Employee , Aug 30, 2018 Aug 30, 2018
Hi Kajetan,Thanks for reaching out to the Adobe Stock community.When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s bi...

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Adobe Employee ,
Aug 30, 2018 Aug 30, 2018

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Hi Kajetan,

Thanks for reaching out to the Adobe Stock community.

When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel during the first month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

The images which are downloaded will always remain in your license history.

Also, the 1 Euro charge, is the authorization fee which will be refunded to your account within 5-7 business days.

Hope this information helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Community Beginner ,
Aug 30, 2018 Aug 30, 2018

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Thanks Twarita,

now I understand. Let me say that it was not so clear on the Adobe Stock section on the CC Banner... (it was surely written somewhere on the web pages, but I was not able to find it out).

So I can download a couple more images and then cancel the service.

Thank You again

Regards

Kajetan

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Adobe Employee ,
Aug 30, 2018 Aug 30, 2018

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You are welcome!

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