10 pictures for free

New Here ,
Dec 05, 2018 Dec 05, 2018

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Hi,

I recently signed up for a Adobe Stock Account and got 10 pictures for free. When I just now "purchased" my first free picture i immediatly got billed 2995 SEK (about 311 USD). Where did I go wrong?? Order no: ADB047133049SE

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Adobe Employee , Dec 05, 2018 Dec 05, 2018
Hi Anna,Sorry to hear that.The Adobe Stock promo offer (10 standard assets/month plan) only entitles you to license standards assets. Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack. For more information, you may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock I have checked your account details and noticed that you have licensed a premium asset which is...

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Adobe Employee ,
Dec 05, 2018 Dec 05, 2018

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Hi Anna,

Sorry to hear that.

The Adobe Stock promo offer (10 standard assets/month plan) only entitles you to license standards assets. Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack. For more information, you may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock

I have checked your account details and noticed that you have licensed a premium asset which is an on-demand purchase and so you have been charged the amount 2995 SEK.

Please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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