2 Adobe subscription

New Here ,
Apr 05, 2018 Apr 05, 2018

Copy link to clipboard

Copied

Hi Twarita,

You are correct. I have created 2 subscriptions on the same day at Adobe

for Adobe stock using 2 different email assuming that the other registration

didnt go through. Later on I realized that initially, I used my business

email, then created a new account using personal email. If you notice that

some stocks are the same stocks I have saved on my library for both

account. When I used the stock, I realized there's a lot of the creative

aspect that I didn't know so I decided to cancel my subscription to take a

photoshop class.

I have successfully canceled the subscription but then, later on, I was

still charged for another month. I was surprised, so I requested a refund

for the charges because I was thinking that I was still charged for the

canceled subscription.

It finally dawned on me when they emailed me that it's the payment charged

was for another account which is this email. I have emailed the customer

support about this explaining whats my issue on the 13th because it

wasnt resolved yet but after my email, I didn't get the further response on

the email(screenshot below).

Could you please cancel my subscription under this email and waive my March

charges as I didnt used the subscription anyway. I apologize for my mistake

and inconvenience caused because of my mistake but Im hoping you guys would

resolve my problem and waive the payment.

I need help with using the stocks that I have saved rather than continuing

my subscriptions.

--

Regards;

Judith

  • Judith Asuncion Taylor*

Views

137

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Apr 05, 2018 Apr 05, 2018
Hi Judith,Please check your private message.RegardsTwarita

Likes

Translate

Translate
Adobe Employee ,
Apr 05, 2018 Apr 05, 2018

Copy link to clipboard

Copied

LATEST

Hi Judith,

Please check your private message.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines