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You are correct. I have created 2 subscriptions on the same day at Adobe
for Adobe stock using 2 different email assuming that the other registration
didnt go through. Later on I realized that initially, I used my business
email, then created a new account using personal email. If you notice that
some stocks are the same stocks I have saved on my library for both
account. When I used the stock, I realized there's a lot of the creative
aspect that I didn't know so I decided to cancel my subscription to take a
I have successfully canceled the subscription but then, later on, I was
still charged for another month. I was surprised, so I requested a refund
for the charges because I was thinking that I was still charged for the
It finally dawned on me when they emailed me that it's the payment charged
was for another account which is this email. I have emailed the customer
support about this explaining whats my issue on the 13th because it
wasnt resolved yet but after my email, I didn't get the further response on
the email(screenshot below).
Could you please cancel my subscription under this email and waive my March
charges as I didnt used the subscription anyway. I apologize for my mistake
and inconvenience caused because of my mistake but Im hoping you guys would
resolve my problem and waive the payment.
I need help with using the stocks that I have saved rather than continuing
Judith Asuncion Taylor*
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