2 Stock photos out of focus, need to return/credit

Community Beginner ,
Oct 21, 2019

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Hi, there. 

I previewed two Stock photos by the same photographer, for use as a magazine cover(s) that's 11" x 13". I could not tell in the previews that both photos were out of focus. 

If I were using the photos at a smaller size, it likely wouldn't matter. But I cannot use the photos at 11" x 13" and need to return them/receive credit back for both.

At only 10 photos available per month, 2 out-of-focus, unusuable photos is 20% unusuable photos for the month. 

The photos are: 

239898186

244519938

Thanks for your help. 

 

 

 

Hi L.,

I've verified you licensed these assets and granted you two replacement licenses. I'll report the image quality to our content team.

 

EBQ

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2 Stock photos out of focus, need to return/credit

Community Beginner ,
Oct 21, 2019

Copy link to clipboard

Copied

Hi, there. 

I previewed two Stock photos by the same photographer, for use as a magazine cover(s) that's 11" x 13". I could not tell in the previews that both photos were out of focus. 

If I were using the photos at a smaller size, it likely wouldn't matter. But I cannot use the photos at 11" x 13" and need to return them/receive credit back for both.

At only 10 photos available per month, 2 out-of-focus, unusuable photos is 20% unusuable photos for the month. 

The photos are: 

239898186

244519938

Thanks for your help. 

 

 

 

Hi L.,

I've verified you licensed these assets and granted you two replacement licenses. I'll report the image quality to our content team.

 

EBQ

Views

50

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 21, 2019 0
Adobe Employee ,
Oct 21, 2019

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Hi L.,

I've verified you licensed these assets and granted you two replacement licenses. I'll report the image quality to our content team.

 

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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