3 paid credits removed

New Here ,
May 30, 2017

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Hi, I hope you can help. I paid for 10 credits to licence pictures. Now I have seen 3 of them removed because I cancelled my renewal. I still paid for these 3 credits. Can I get them back please?

Hi Anton,

I see you have an Adobe account under the same ID as with forums. The stock subscription under this account has been canceled.

You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

You may refer: Common Questions, Adobe Stock

Hope this helps.

Regards

Kanika

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3 paid credits removed

New Here ,
May 30, 2017

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Hi, I hope you can help. I paid for 10 credits to licence pictures. Now I have seen 3 of them removed because I cancelled my renewal. I still paid for these 3 credits. Can I get them back please?

Hi Anton,

I see you have an Adobe account under the same ID as with forums. The stock subscription under this account has been canceled.

You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

You may refer: Common Questions, Adobe Stock

Hope this helps.

Regards

Kanika

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May 30, 2017 0
Adobe Employee ,
May 30, 2017

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Hi Anton,

I see you have an Adobe account under the same ID as with forums. The stock subscription under this account has been canceled.

You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

You may refer: Common Questions, Adobe Stock

Hope this helps.

Regards

Kanika

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May 30, 2017 1
New Here ,
May 30, 2017

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Hi Kanika

Thank you for your reply.

Yes, this helped me decide where I'll get my pictures in the future.

Kind regards, Anton

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May 30, 2017 0
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