• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

3 paid credits removed

New Here ,
May 30, 2017 May 30, 2017

Copy link to clipboard

Copied

Hi, I hope you can help. I paid for 10 credits to licence pictures. Now I have seen 3 of them removed because I cancelled my renewal. I still paid for these 3 credits. Can I get them back please?

Views

186

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 30, 2017 May 30, 2017

Hi Anton,

I see you have an Adobe account under the same ID as with forums. The stock subscription under this account has been canceled.

You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

You may refer: Common Questions, Adobe Stock

Hope this helps.

Regards

Kanika

Votes

Translate

Translate
Adobe Employee ,
May 30, 2017 May 30, 2017

Copy link to clipboard

Copied

Hi Anton,

I see you have an Adobe account under the same ID as with forums. The stock subscription under this account has been canceled.

You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

You may refer: Common Questions, Adobe Stock

Hope this helps.

Regards

Kanika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 30, 2017 May 30, 2017

Copy link to clipboard

Copied

LATEST

Hi Kanika

Thank you for your reply.

Yes, this helped me decide where I'll get my pictures in the future.

Kind regards, Anton

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started