3D model issue

[#1]

I just licensed this adobe stock 3D model for Dimension. It has an issue and won't render properly. If you apply any graphic to it that graphic appears backwards. If you render it the whole thing only comes out black. I've read that this problem is because it the file was made "inside out." https://stock.adobe.com/3d-assets/closed-dust-jacket-book-1/324077301

Is it possible to have this fixed? If not, can I be credited for the license?

[#2]

I just licensed this adobe stock 3D model for Dimension. It has an issue and won't render properly. If you apply any graphic to it that graphic appears backwards. If you render it the whole thing only comes out black. I've read that this problem is because it the file was made "inside out." https://stock.adobe.com/3d-assets/closed-dust-jacket-book-1/324077301

Is it possible to have this fixed? If not, can I be credited for the license?

[#3 · Accepted solution]

Hi jamiet...,

Thanks for letting us know. I've granted you a replacement license. Please delete the file and remove it from any libraries.

[#4]

Thank you!

[#5]

Hey jamiet...,

Our content team reviewed that asset and fixed the issue. The file has been reposted as https://stock.adobe.com/3d-assets/closed-dust-jacket-book-1/374365983

[#6]

Thank you!