3D model issue

New Here ,
Aug 21, 2020 Aug 21, 2020

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I just licensed this adobe stock 3D model for Dimension. It has an issue and won't render properly. If you apply any graphic to it that graphic appears backwards. If you render it the whole thing only comes out black. I've read that this problem is because it the file was made "inside out." https://stock.adobe.com/3d-assets/closed-dust-jacket-book-1/324077301

 

Is it possible to have this fixed? If not, can I be credited for the license?

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Creative Cloud Integration, Troubleshooting

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correct answers 1 Correct Answer

Adobe Employee , Aug 26, 2020 Aug 26, 2020
Hi jamiet..., Thanks for letting us know. I've granted you a replacement license. Please delete the file and remove it from any libraries.

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Adobe Employee ,
Aug 26, 2020 Aug 26, 2020

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Hi jamiet...,

Thanks for letting us know. I've granted you a replacement license. Please delete the file and remove it from any libraries.

EBQ

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New Here ,
Aug 26, 2020 Aug 26, 2020

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Thank you!

 

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Adobe Employee ,
Aug 31, 2020 Aug 31, 2020

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Hey jamiet...,

Our content team reviewed that asset and fixed the issue. The file has been reposted as https://stock.adobe.com/3d-assets/closed-dust-jacket-book-1/374365983

EBQ

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New Here ,
Sep 02, 2020 Sep 02, 2020

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Thank you!

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