5 Credits kaufen

New Here ,
Nov 14, 2018 Nov 14, 2018

Copy link to clipboard

Copied

Hallo, ich möchte nun bereits seit gestern 5 Credits bei Adobe Stock kaufen.

Leider wird mein Vorhaben immer wieder durch eine Fehlermeldung verhindert.

"Fehler ...  Ihre Transaktion kann im Moment nicht verarbeitet werden. ..."

Training und Support hilft mir nicht. Gibt es eine Hotline?Bildschirmfoto 2018-11-14 um 11.32.30.png

Views

187

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Nov 14, 2018 Nov 14, 2018
Hi F.P.,One of our authentication systems was having issues yesterday and has since been resolved. Can you please go to https://accounts.adobe.com and confirm that the payment method for any Adobe Stock products is up to date? There may be messaging that it is expired. Click the link to update the payment method, confirm that all is correct and save the information, even if you change nothing. Then give our systems some time to update. It may take an hour or so.Let us know if your issue is not r...

Likes

Translate

Translate
Adobe Employee ,
Nov 14, 2018 Nov 14, 2018

Copy link to clipboard

Copied

Hi Firma,

I'm sorry for the issues you've been experiencing with the credit pack purchases.

Could you please re-enter the payment details associated? Steps here: Change or update your credit card and billing information in your Adobe ID account

Or you may also use the link Secure payment portal

When you've re-entered the details, wait a few minutes then try to make a purchase. I am hoping that by re-entering the details, the payment will be triggered on the correct credit card.

Please let us know if you still face the same trouble.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 14, 2018 Nov 14, 2018

Copy link to clipboard

Copied

Hi,

I don´t own a credit card.

So I chose "Paypal".

Regards

Fabio

Firma Proofworks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 14, 2018 Nov 14, 2018

Copy link to clipboard

Copied

LATEST

Hi F.P.,

One of our authentication systems was having issues yesterday and has since been resolved. Can you please go to https://accounts.adobe.com and confirm that the payment method for any Adobe Stock products is up to date? There may be messaging that it is expired. Click the link to update the payment method, confirm that all is correct and save the information, even if you change nothing. Then give our systems some time to update. It may take an hour or so.

Let us know if your issue is not resolved.

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines