53 Image Credits to Adobe Stock, Unable to License Anything

[brandonh82621776]

Hello, I'm not sure if this is the best place to post, it's just where Adobe funneled me for support. Kinda funny discussing billing issues on a public forum but here we go.

I have 53 license credits for Adobe Stock, however when I try and download something I get the following error.

My card on file is valid and I don't have an outstanding balance.

Please advise.

[kglad]

someone goofed.  other users (like those of us using the forums can't help with billing).

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[ moved from Creative Cloud Download & Install to Adobe Stock]

[twaritar3263062 · Accepted solution]

Hi Brandon,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month(one-year) plan on 13 Apr 2018. The subscription has been suspended and that is the reason you are unable to access your remaining assets.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please refer to Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita