69 pictures avaible for download and cant

[ahmadh77551890]

Hello!

I have 69 pictures that i have paid for and should be avaible to download.

But i cant.

I see it says "69" but when i try to download a picture i cant.

Please help

[twaritar3263062 · Accepted solution]

Hi Ahmad,

Sorry to hear that.

I just checked your account details and noticed that you signed in for Adobe Stock 10 images per month(one-year )plan on 20th December 2017 and the subscription has been suspended since there is a payment issue on your account.

For this reason, you are unable to use/download your remaining assets.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita