69 pictures avaible for download and cant

New Here ,
Mar 27, 2018 Mar 27, 2018

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Hello!

I have 69 pictures that i have paid for and should be avaible to download.

But i cant.

I see it says "69" but when i try to download a picture i cant.

Please help

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Adobe Employee , Mar 27, 2018 Mar 27, 2018
Hi Ahmad,Sorry to hear that. I just checked your account details and noticed that you signed in for Adobe Stock 10 images per month(one-year )plan on 20th December 2017 and the subscription has been suspended since there is a payment issue on your account.For this reason, you are unable to use/download your remaining assets.Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to reach our support team through the above-me...

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Adobe Employee ,
Mar 27, 2018 Mar 27, 2018

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Hi Ahmad,

Sorry to hear that.

I just checked your account details and noticed that you signed in for Adobe Stock 10 images per month(one-year )plan on 20th December 2017 and the subscription has been suspended since there is a payment issue on your account.

For this reason, you are unable to use/download your remaining assets.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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