Abbiamo sbagliato a scaricare un movie

New Here ,
Dec 05, 2018 Dec 05, 2018

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Ieri abbiamo sbgliato a scaricare un movie, che per noi non ha nessun interesse, è possibile sostituirlo con un'altro dello stesso valore? In caso contrario possiamo riavere la somma spesa per l'acquisto 69,99€?

Se si come si fa, abbiamo cercato soluzioni on line ma senza avere risposte.

Grazie

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Adobe Employee ,
Dec 05, 2018 Dec 05, 2018

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Hi Fabio,

Thanks for reaching out to the Adobe Stock community. If I understand correctly, you have licensed an Adobe Stock asset/ video which you want to replace with another asset. Is that correct? If yes, please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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