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Abbonamento Adobe Stock ma Licenze non disponibili

New Here ,
Oct 23, 2017 Oct 23, 2017

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Faccio parte di un team di 5 membri - ID A757E4DA5FA79CF144DA. Sono amministratore.

Nel team io ed un altro utente abbiamo la licenza Creative Coud All Apps + Adobe Stock.

Purtroppo non riesco ad ottenere la licenza per le immagini in preview presenti nella libreria.

Messaggio:

Schermata_Adobe_Stock.jpg

Sono loggato col mio nome di membro/amministratore.

Quale potrebbe essere il problema?

Grazie.

Buona serata.

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correct answers 1 Correct answer

Adobe Employee , Oct 25, 2017 Oct 25, 2017

Hi Regione,

Would you mind reaching out to the support team here:

Support FAQ: How can I contact Adobe for support? as they would be able to verify your account details and fix the issue for you.

In case you are unable to reach support through the above-mentioned link please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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LEGEND ,
Oct 23, 2017 Oct 23, 2017

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Are you able to license through the stock website?

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New Here ,
Oct 23, 2017 Oct 23, 2017

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Sì, sono loggato sia sul sito che in Photoshop.

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New Here ,
Oct 25, 2017 Oct 25, 2017

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No, non risultano licenze disponibili per scaricare immagini né su sito Stock, né in Photoshop. Sto pagando per un servizio che non funziona. Vi chiedo di porre velocemente rimedio. Grazie.

Schermata_Adobe_Stock.jpg

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Adobe Employee ,
Oct 25, 2017 Oct 25, 2017

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Hi Regione,

Would you mind reaching out to the support team here:

Support FAQ: How can I contact Adobe for support? as they would be able to verify your account details and fix the issue for you.

In case you are unable to reach support through the above-mentioned link please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jan 07, 2019 Jan 07, 2019

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Hi everyone!!

I had on my account 480 disposable images,

but if I want download it page says that I have to buy a license,

What does it mean? What are those 480 images?

I wait for your answer,

thank you a lot

Manuela

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Community Expert ,
Jan 07, 2019 Jan 07, 2019

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Hi Manuela,

Sorry about the problem, there are, however, different possible cases. So please answer first the questions below, before we could give qualified advice.

Did you cancel your subscription?

What asset do you want to download?

Abambo.

ABAMBO | Hard- and Software Engineer | Photographer

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