Abode stock free videos do not appear on my timeline

New Here ,
May 13, 2020 May 13, 2020

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I have been trying to use adobe stocks free graphics. I drag it to the timeline and everything and when it's there I cannot see the graphic playing. I do not know what to do or how to fix it. I would like someone to help me please. I have tried everything and nothing works :C

Screen Shot 2020-05-13 at 1.24.05 PM.png

 It looks like the graphic is empty.

Screen Shot 2020-05-13 at 1.24.38 PM.png

 

Thank you in advance.

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Adobe Employee ,
May 13, 2020 May 13, 2020

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Hello Joseline,

Please provide the asset ID so we can investigate.

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New Here ,
May 13, 2020 May 13, 2020

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Where can I find the asset ID?

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New Here ,
May 13, 2020 May 13, 2020

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Now, as soon as I open premiere it stays like that.

Screen Shot 2020-05-13 at 5.27.55 PM.png

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Adobe Employee ,
May 13, 2020 May 13, 2020

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If you downloaded the file it is the number in the file name.

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