Accidental download of Stock Image

Jul 05, 2017

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Hi all,

I am relatively new to Stock. I have two questions.  Just now I accidentally licensed a photo by accident.  My MacBookPro has been acting possessed lately. How can undo this?  Secondly, and please forgive my ignorance.  I have licensed several images thinking they were png or ai files files only to discover that they were jpgs and totally unusable.  How can I distinguish the type?  I typed in the search bar for the image name and included vector.  I clicked on the first image which was an AI file but then I clicked on the 'find similar' and then selected one of those images which was not the right type.  Suggestions?

Hi Gabriela,

I apologize as there is no way to unlicense an image, but please confirm me the image number that you have licensed accidentally so that I can help you.

Also, please see Stock FAQ: How to license an image with Adobe Stock? to know about the steps to license an image.

Secondly, you can use the filter option to refine your search only to the Ai files or JPEGs. You can also see the file type right below the image when you open it on the website.

Hope that helps!

Regards,

Sheena

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Accidental download of Stock Image

Jul 05, 2017

Copy link to clipboard

Copied

Hi all,

I am relatively new to Stock. I have two questions.  Just now I accidentally licensed a photo by accident.  My MacBookPro has been acting possessed lately. How can undo this?  Secondly, and please forgive my ignorance.  I have licensed several images thinking they were png or ai files files only to discover that they were jpgs and totally unusable.  How can I distinguish the type?  I typed in the search bar for the image name and included vector.  I clicked on the first image which was an AI file but then I clicked on the 'find similar' and then selected one of those images which was not the right type.  Suggestions?

Hi Gabriela,

I apologize as there is no way to unlicense an image, but please confirm me the image number that you have licensed accidentally so that I can help you.

Also, please see Stock FAQ: How to license an image with Adobe Stock? to know about the steps to license an image.

Secondly, you can use the filter option to refine your search only to the Ai files or JPEGs. You can also see the file type right below the image when you open it on the website.

Hope that helps!

Regards,

Sheena

Views

375

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 05, 2017 0
Adobe Employee ,
Jul 06, 2017

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Hi Gabriela,

I apologize as there is no way to unlicense an image, but please confirm me the image number that you have licensed accidentally so that I can help you.

Also, please see Stock FAQ: How to license an image with Adobe Stock? to know about the steps to license an image.

Secondly, you can use the filter option to refine your search only to the Ai files or JPEGs. You can also see the file type right below the image when you open it on the website.

Hope that helps!

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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