Accidental download

New Here ,
Aug 22, 2018

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Hi All,

I accidentally downloaded an image instead of saving to library! I won't ever use this image, is there a way I can return this and get a download back?

TIA

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1 Correct Answer

Adobe Employee , Aug 28, 2018
twaritar3263062 Adobe Employee , Aug 28, 2018
Brittany,Since you have accidentally licensed three Stock files, I have added three image licenses to your account so that you can use it against different images.Also, I would suggest you to refer to the help document Stock FAQ: How to license an image with Adobe Stock?  in order to license an image correctly.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Aug 22, 2018

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Hi Brittany,

Sorry to hear that.

Please share the file ID which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

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New Here ,
Aug 22, 2018

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The number is #96041875

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New Here ,
Aug 28, 2018

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I've also accidentally licensed 2 other images. The interface is a bit difficult for me to save to library vs license the image. I won't ever use these images and I don't know how they got licensed. Their numbers are #72664884, and #59147418.. Is there anything that can be done about this?

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Adobe Employee ,
Aug 28, 2018

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Brittany,

Since you have accidentally licensed three Stock files, I have added three image licenses to your account so that you can use it against different images.

Also, I would suggest you to refer to the help document Stock FAQ: How to license an image with Adobe Stock?  in order to license an image correctly.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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