Accidental Download

[Carlos de Leon]

I just accidentally licensed three images back-to-back, thinking that I was adding them to a preview gallery. Is there a mechanism for canceling this order?

[twaritar3263062 · Accepted solution]

Hi Carlos,

Sorry to hear that.

Please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

[Carlos de Leon]

Hi, Twarita. The File IDs of three images that I inadvertently downloaded are:

* 44985971

* 49031753

* 209573354

Thanks for your help.

-Carlos

[twaritar3263062]

Carlos,

Since you have accidentally licensed 3 Stock files, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

[Carlos de Leon]

I’ll take it. Thank you.

[twaritar3263062]

You are welcome!