Accidental Download

New Here ,
Oct 06, 2018 Oct 06, 2018

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I just accidentally licensed three images back-to-back, thinking that I was adding them to a preview gallery. Is there a mechanism for canceling this order?

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Adobe Employee , Oct 08, 2018 Oct 08, 2018
Hi Carlos,Sorry to hear that.Please share the file IDs which you have accidentally licensed so that we can further assist you.Regards,Twarita

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Hi Carlos,

Sorry to hear that.

Please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

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New Here ,
Oct 08, 2018 Oct 08, 2018

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Hi, Twarita. The File IDs of three images that I inadvertently downloaded are:

* 44985971

* 49031753

* 209573354

Thanks for your help.

-Carlos

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Carlos,

Since you have accidentally licensed 3 Stock files, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

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New Here ,
Oct 08, 2018 Oct 08, 2018

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I’ll take it. Thank you.

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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You are welcome!

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