Accidental image license

Explorer ,
Apr 20, 2018 Apr 20, 2018

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Hi,

I'm new to to Adobe Stock and have accidentally pressed the license button for an image rather than the preview. D'oh! I can't fund any undo process, am I missing something obvious in the interface to de-license it or is it not possible?

thanks,

tom.

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correct answers 1 Correct Answer

Adobe Employee , Apr 23, 2018 Apr 23, 2018
Hi Tom,Thanks for the information.I have added 1 license to your account so that you can use it for a different image.Regards,Sheena

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Adobe Employee ,
Apr 20, 2018 Apr 20, 2018

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Hi Tom,

I apologize for the trouble here as faced by you.

Unfortunately there is no way of unlicensing an image which has been licensed once but please confirm me the image# so that I can help you better.

Regards,

Sheena

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Explorer ,
Apr 23, 2018 Apr 23, 2018

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Hi Sheena,

Many thanks for the confirmation that I've not missed anything in regard to unlicensing.  The image in question was: 50804197

thanks,

tom.

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Explorer ,
Apr 23, 2018 Apr 23, 2018

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Hi Sheena,

Many thanks for the confirmation that I've not missed anything in regard to unlicensing.  The image in question was: 50804197

thanks,

tom.

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Adobe Employee ,
Apr 23, 2018 Apr 23, 2018

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Hi Tom,

Thanks for the information.

I have added 1 license to your account so that you can use it for a different image.

Regards,

Sheena

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Explorer ,
Apr 25, 2018 Apr 25, 2018

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Hi Sheena,

This is really kind, thanks. And now I'm alerted to the fact there is no undo button I will pay more attention to which button I'm pressing in the future.

thanks again.

tom.

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