Accidental license issue

New Here ,
Feb 24, 2018 Feb 24, 2018

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Hello - this is the only contact option the website is giving me - I accidently licensed an image I didn't want. I didn't even know I'd clicked it. Can I undo this?

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New Here ,
Feb 24, 2018 Feb 24, 2018

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Just did it again - it's so easy to accidently license an image instead of saving of a preview. Please let me know how to undo these: # 1005385  and # 171936676

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Adobe Employee ,
Feb 26, 2018 Feb 26, 2018

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Hi Jennifer,

I apologize for the experience that you're facing on the Adobe Stock website when trying to save a preview for the image.

Unfortunately, there is no way to unlicense an image once it has been licensed from Adobe Stock but in order to help you better please confirm me the order# of Stock active plan which is under your Adobe ID because currently I do ot see any active Stock subscription under your Adobe ID.

Regards,

Sheena

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