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Accidental License

Community Beginner ,
Jun 03, 2019 Jun 03, 2019

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Hi

I have accidently licensed an image that I didn't intend to. I didn't even notice I did it until I was trying to license another and it wouldn't let me. Is there a way to remove it from my listings? It's the most recent one.

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correct answers 1 Correct Answer

Adobe Employee , Jun 06, 2019 Jun 06, 2019
Hi Bella, Sorry for the trouble it has caused to you. Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image. Hope that helps! Feel free to update this thread in case of any additional questions. Regards,Sheena

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Adobe Community Professional ,
Jun 03, 2019 Jun 03, 2019

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Please tell us about the asset id.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 31, 2020 Mar 31, 2020

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I also licensed an image by accident. #314257229 © Laura Pashkevich 
How can I undo this. Is it possible to have one added back to my account?

It's very easy to accidentally click the license button. I would recommend a second button to be added to verify the purchase.

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New Here ,
Mar 31, 2020 Mar 31, 2020

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This is the ID #314257229

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Adobe Employee ,
Apr 01, 2020 Apr 01, 2020

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LATEST

Hello zupi-ole,

I have verified that you have licensed 314257229 asset and have granted you 1 replacement license. Please delete asset from any downloads or library at your end.

Thanks !!!!

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Community Beginner ,
Jun 03, 2019 Jun 03, 2019

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Oh is that the ID number? It's

#48268674

I had one more image I could get for the month, and this one ate it up

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Adobe Community Professional ,
Jun 04, 2019 Jun 04, 2019

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Looping in Sheena Kaul​ or twaritar3263062​ for expert advice.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jun 04, 2019 Jun 04, 2019

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Ok, thank you so much, hopefully I can get some answers from them ❤️

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Adobe Employee ,
Jun 06, 2019 Jun 06, 2019

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Hi Bella,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

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Community Beginner ,
Jun 06, 2019 Jun 06, 2019

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Thank you so much ❤️ you guys are great!

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Adobe Employee ,
Jun 07, 2019 Jun 07, 2019

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You're welcome!

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New Here ,
Nov 14, 2019 Nov 14, 2019

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Hi,

 

I have accidentaly purchased image #199598771 few minutes back. I didn't realize it was for 25 credits. Can you please revoke the same. I don't need the image.

 

Thanks in advance.

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Hi S.,

You will need to contact customer care for assistance. https://helpx.adobe.com/contact.html

EBQ

 

EBQ

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Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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I also licensed an image by accident. #252789194

Is it possible to have one added back to my account? It's very easy to accidentally click the license button. I would recommend a second screen to be added to verify the purchase.

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Adobe Employee ,
Dec 11, 2019 Dec 11, 2019

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Hi H.,

Our product management team is evaluating this feature in consideration of the feedback provided by customers like you.

I've verified you licensed the asset and granted you a replacement for it.

 

EBQ

EBQ

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Community Beginner ,
Dec 11, 2019 Dec 11, 2019

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Thank you!

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New Here ,
Mar 31, 2020 Mar 31, 2020

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I also accidentally authorized 2 images: # 205024468 (Lightfield Studios) and # 306994564 (Lilanakani).
As you can see, the first is similar to another photo and the second is not at all in my theme.
Can you cancel these 2 images and add them to my account?
Thank you so much.
Linda

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New Here ,
Mar 31, 2020 Mar 31, 2020

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Hi, sorry, but I've also mistakenly licensed a couple of images. File #'s 239808101 and 167343758.

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Adobe Employee ,
Apr 01, 2020 Apr 01, 2020

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Hello stephenkawaguchi,

I have verified that you have licensed these 2 assets and have granted you 2 replacement license. Please delete assets from any downloads or library at your end.

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Adobe Employee ,
Apr 01, 2020 Apr 01, 2020

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Hello Linda,

I have verified that you have licensed these assets and have granted you 2 replacement license. Please delete assets from any downloads or library at your end.

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