Accidental licensing on Stock Website

New Here ,
May 21, 2020

Copy link to clipboard

Copied

He visto que ha sido un problema recurrente entre los usuarios, hoy en la noche trataba de buscar imágenes  de referencia cuando por error cliqueé  UN solo botón y la compra se hizo válida ADB110772009CL . Entiendo que debí ser cuidadosa pero esto es un problema de la página y el método de confirmación de pago ya que es una imagen que nisiquiera usaré. Me hace sentir desconfiada sobre el uso de la página, creo que cae en una acción fraudulenta, sobre todo en tiempos de pandemia cuando los gastos que realiza una persona no son impulsivos. 

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

See this: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

 

Up to now, I did not have one accidental buy, just to say. I do not see anything fraudulent in the system. 

 

As for your image: contact Adobe support, explain the case and you should be granted a replacement license. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

BTW: the link to you order is not needed here in the forum. We can't access that anyway. Posting the asset id is best.

TOPICS
Licensing, Terms of use

Views

392

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Accidental licensing on Stock Website

New Here ,
May 21, 2020

Copy link to clipboard

Copied

He visto que ha sido un problema recurrente entre los usuarios, hoy en la noche trataba de buscar imágenes  de referencia cuando por error cliqueé  UN solo botón y la compra se hizo válida ADB110772009CL . Entiendo que debí ser cuidadosa pero esto es un problema de la página y el método de confirmación de pago ya que es una imagen que nisiquiera usaré. Me hace sentir desconfiada sobre el uso de la página, creo que cae en una acción fraudulenta, sobre todo en tiempos de pandemia cuando los gastos que realiza una persona no son impulsivos. 

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

See this: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

 

Up to now, I did not have one accidental buy, just to say. I do not see anything fraudulent in the system. 

 

As for your image: contact Adobe support, explain the case and you should be granted a replacement license. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

BTW: the link to you order is not needed here in the forum. We can't access that anyway. Posting the asset id is best.

TOPICS
Licensing, Terms of use

Views

393

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 21, 2020 0
Adobe Community Professional ,
May 21, 2020

Copy link to clipboard

Copied

See this: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

 

Up to now, I did not have one accidental buy, just to say. I do not see anything fraudulent in the system. 

 

As for your image: contact Adobe support, explain the case and you should be granted a replacement license. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

BTW: the link to you order is not needed here in the forum. We can't access that anyway. Posting the asset id is best.

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2020 0
Resources
Buy Adobe Stock
Getting Started